Policies

Payments:

Payments for scheduled session(s) are due on the first day of each month. A late fee of $15.00 will be automatically be assessed after the third day of the month. Payments not received by the third day will result in termination of schedule session(s). Any FAMETRICS Fitness agreement executed outside the first day of the month, payment will be due thirty days thereafter the execution of the agreement. All late fees must be current before services resume and any outstanding balance will be referred to legal proceedings.

Refunds:

There are no refunds. Compensations will be applied in the form of Fitness Consulting and the Stretch Shoppe services. Compensations of services are at the discretion of the FAMETRICS Fitness trainer(s).

Cancellations | Makeups Sessions:

A twenty-four hour notice is required for all cancellations. Failure to comply with the cancellation policy will result in the total fee of the missed session(s). Makeup session(s) must be redeemed within thirty days from the date of the cancellation notice, or forfeited thereafter. Makeup session(s) cannot be transferred after the thirty day cancellation period. Makeup session(s) are not prorated towards the next month billing cycle. Medical related missed session(s) are considered makeup session(s) only. Makeup session(s) will be redeemed at the convenience of the FAMETRICS Fitness trainer(s). However, makeup session(s) cancelled due to FAMETRICS Fitness trainer(s) will be rescheduled or credited.
Upon cancellation notice of unredeemed services and requests for prepaid training sessions, FAMETRICS will only refund the balance of services at a rate of twenty-five percent of the full value of the services regardless of any discount executed at the time of the agreement of services.

Vacation | Termination of Services:

Clients are required to give a one-month advance notice upon vacation or termination of services. Failure to comply with vacation or termination of services policy will result in a $50.00 billing fee and payment will be due upon receipt of invoice.

Training Sessions:

Training session(s) will begin at scheduled times. Client tardiness will result only in duration of remaining scheduled times. Training sessions are non-transferable.